Contact us if you are not completely satisfied with your purchase. We will be happy to exchange the item, give you a refund (with receipt), or offer a merchandise credit.
The following policies apply to all returns:
- Returns with the original purchase receipt will be exchanged or refunded in the original tender.
- Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
- Returns without the original purchase receipt will be exchanged or refunded with a merchandise credit at the current selling price.
- We cannot accept returns on personalized or "Sale" items.
- If the product was defective in any way, The Olive Oil Source will pay for the return shipping.
HOW TO RETURN AN ITEM
Please call us and we will give you a refund authorization number. When you ship the item back to us, please include a letter with your returned merchandise that includes the following information: your name,
address,
phone number,
order number, item name and description; your refund authorization number, the reason for return, and
the action to be taken (replacement or merchandise credit).
Use the shipping carrier most convenient for you, and send the package to one of the following addresses, where your return will be processed according to your instructions:
For US Postal Service
The Olive Oil Source, LLC
P.O. Box 1500, Santa Ynez, CA 93460
For UPS, Fedex, or DHL
The Olive Oil Source, LLC
1801 Fletcher Way, Santa Ynez, CA 93460
Contact us should you have any questions or concerns.